Last updated 18 October 2026
This policy explains how StayWorks collects and uses personal information, on this website and in the StayWorks platform. StayWorks is a trading name of Lost Group Ltd, based in Lancashire, UK.
StayWorks is a trading name of Lost Group Ltd, a company registered in England and Wales, with its registered office at 3 Caxton Road, Preston. For website visitors and enquiries, Lost Group Ltd is the data controller.
You can contact us at support@stayworks.co.uk or on 03338 80 30 90.
We act in two different roles. For information collected through this website, such as enquiries and demo bookings, we decide how and why it is used, so we are the controller.
For information that glamping sites put into the StayWorks platform about their own guests and staff, the site operator decides how and why it is used. The operator is the controller and we act as their processor. If you are a guest or staff member at a site that uses StayWorks, please contact that site first about your information. We will help the site to respond to your request.
• Enquiry form: your name, email address, phone number, site name, site postcode, whether the site is permanent or popup, whether you have an upcoming event and its date, and how you would like us to contact you.
• Demo bookings: the details you give when you book a demo through our scheduling provider, Cal.com, such as your name, email address and chosen time.
• Live chat: the messages you send through our chat window, and any details you share such as your name or email address.
• Phone and email: if you contact us, we keep a record of the conversation.
• Technical information: your IP address, browser type and the pages you visit, collected through server logs and cookies.
• Sign-in: if you are one of our team signing in to manage this website, your account details.
On behalf of site operators, the platform may process: guest names, contact details and booking information; party members and age bands; arrival and check-in status; messages sent to guests; staff names, roles and work records such as completed checklists and photos; location and safety check-in information for lone workers; and payment status.
Card payments are handled by Stripe and paid directly into the site operator's own Stripe account. We do not store full card numbers.
• To answer your enquiry, arrange demos and provide quotes. We do this because it is in our legitimate interests, or to take steps you ask for before entering a contract.
• To provide and support the platform for our customers. We do this to perform our contract with them.
• To keep our website and platform secure and to prevent misuse. We do this because it is in our legitimate interests.
• To improve our website and services. We do this because it is in our legitimate interests.
• To send you marketing, only where you have agreed or the law otherwise allows. You can stop at any time.
• To meet our legal and accounting obligations.
We do not sell personal information. We share it only with organisations that help us run StayWorks, under written agreements, and where the law requires. These include our hosting and infrastructure providers, Stripe for payments, Cal.com for booking demos, our live chat provider and our email delivery provider. Vercel & Neon for our production software. Resend for our email management software. Twilio for SMS messaging.
All data is stored in the UK or within the European Union. Where information is transferred outside the UK, we make sure appropriate safeguards are in place, such as an adequacy decision or the UK International Data Transfer Agreement.
• Enquiries and demo bookings: for 6 months after our last contact with you, unless you become a customer.
• Customer account and billing records: for the length of the contract and 6 years afterwards, for accounting and legal reasons.
• Platform data held for site operators: for as long as the operator instructs. When the contract ends it is returned or deleted within 6 months.
We use technical and organisational measures to protect personal information, including encrypted connections, access controls that keep each site's information separate, and records of sensitive actions. No system is completely secure. If we become aware of a breach that affects your information, we will tell you and the regulator where the law requires.
Under UK data protection law you have the right to be informed about how your information is used; to access it; to have it corrected; to have it erased in some circumstances; to restrict or object to its use; to receive it in a portable format; and to withdraw consent at any time where we rely on it.
To use any of these rights, email support@stayworks.co.uk. We will reply within one month. If you are not happy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Our website uses cookies and similar technologies that are needed to make it work, such as signing in, and to run features such as live chat and booking. You can control cookies in your browser settings.
StayWorks is a business service and is not aimed at children. Site operators may record the age band of guests in a party so they can run their sites safely. They are responsible for doing so lawfully.
We may update this policy from time to time. The date at the top shows when it was last changed. If we make important changes we will tell our customers directly.
Lost Group Ltd, trading as StayWorks. Email support@stayworks.co.uk. Phone 03338 80 30 90, Monday to Saturday, 10:00 to 19:00.
