Last updated 18 October 2026
These terms apply to your use of the StayWorks website and platform. By using StayWorks you agree to them. StayWorks is a trading name of Lost Group Ltd. In these terms, "we" and "us" mean Lost Group Ltd, and "you" means the business or person using StayWorks.
You may use StayWorks only for lawful business purposes connected with running your glamping or event accommodation site. You are responsible for your account, for keeping sign-in details secure, and for everything done by the staff you invite. You must give us accurate information, and tell us promptly if you think someone has used your account without permission.
• Do not use StayWorks to break the law or anyone else's rights.
• Do not try to access other customers' information or disrupt the service.
• Do not copy, resell or reverse engineer the software, except where the law allows.
• Do not upload harmful or unlawful content.
• Popup and festival sites: £995 per event.
• Permanent sites: priced by the number of tents. We will give you a written quotation.
• Every module is included in the price, with no add-on or per-module fees.
• Prices exclude VAT where it applies.
• Invoices are payable upon receipt.
• We will give you 1 months notice before changing prices for future events or renewals.
StayWorks lets you take payments from guests through Stripe. Payments go directly to your own Stripe account. We are not a party to the transaction between you and your guest, and we do not hold your guests' money. You are responsible for your agreements with guests, for refunds and disputes, and for following Stripe's terms.
You keep ownership of the information you put into StayWorks. For information about your guests and staff, you are the controller and we are your processor. We will process it only on your instructions, as set out in our data processing terms.
You are responsible for having a lawful reason to collect it, for telling your guests and staff how it is used, and for keeping it accurate. Our Privacy Policy explains how we use information collected through our website.
StayWorks records operational information such as arrivals, check-ins and task completion. Check-in records are not a headcount for life-safety, evacuation or emergency purposes, and must not be relied on for them.
Features such as lone worker check-ins and the emergency assistance alarm support, but do not replace, your own safety procedures and the emergency services. You remain responsible for health and safety at your site.
The staff app can save changes on a device when there is no signal, and send them when the connection returns. A change shown as saved on a device is not yet recorded in StayWorks until it has synced. You are responsible for making sure devices reconnect, and for checking that important changes have synced.
We aim to keep StayWorks available and to fix problems quickly, but we cannot promise it will always be uninterrupted or free of errors. We may carry out maintenance and, where we can, we will do it outside busy event periods.
Support is available Monday to Saturday, 10:00 to 19:00, by phone, live chat and email. We also provide emergency technical support 24hrs a day whilst your event is running. Contact details for emergency support will be supplied 48hrs before the start of your event.
We and our licensors own StayWorks, including the software, designs and branding. While you have an active plan, you have a non-exclusive, non-transferable right to use it. You keep ownership of your own content and data, and you allow us to use it only to provide the service to you.
Nothing in these terms limits any liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Subject to that, we are not liable for loss of profit, revenue, bookings or goodwill, or for indirect or consequential loss. Our total liability to you for anything arising from your use of StayWorks in any 12 months is limited to the fees you paid us in that period.
You can stop using StayWorks at any time, subject to any event you have already paid for. We may suspend or end your access if you seriously or repeatedly break these terms, or do not pay, giving you reasonable notice where we can.
When the agreement ends we will make your data available for you to export for 30 days and then delete it unless the law requires us to keep it.
We may update these terms. We will tell you about important changes before they take effect. If you keep using StayWorks after a change takes effect, you accept the new terms.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Lost Group Ltd, trading as StayWorks. Email support@stayworks.co.uk. Phone 03338 80 30 90, Monday to Saturday, 10:00 to 19:00.
